Delivery Option and Timeline

At Zeniya Fashion, we are committed to delivering your orders within 12 working days. We utilize top-tier courier services to ensure your package arrives on time.

1. DHL Express

Known for its fast and reliable service, DHL Express will deliver your order within 12 working days. You will receive tracking updates throughout the delivery process.

2. FedEx

FedEx offers efficient and timely delivery within 12 working days, with comprehensive tracking available for your convenience.

3. UPS

UPS provides dependable and timely delivery within 12 working days. You’ll also receive tracking information to monitor your shipment’s progress.

We carefully select the best courier option for each shipment to ensure secure and prompt delivery. After dispatch, your tracking number will be sent to you via our email. If you have any questions or need assistance, please reach out to us via our Contact Us page or email at support@zeniyafashion.com/sales@zeniyafashion.com.

Refunds

Refunds are generally available if the item is returned within 4 to 5 working days from the date of purchase.

Product Condition: The item generally needs to be returned in its original condition, including tags and packaging. It should be unworn and unwashed.

Proof of Purchase: A receipt or order confirmation may be required to process the refund.

Refund Payment Method: Once the item is returned in its original condition, your refund will be processed and the credit will be applied to your credit card or original method of payment within 15 working days from when the item is received.

Return Shipping Charges: You are responsible for shipping the item to the designated return location and you will need to cover the return shipping charges.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (sales@zeniyafashion.com) and send your item to (5900 Balcones Dr #13343 Austin, TX 78731).

Shipping returns

To return your product, you should mail your product to (5900 Balcones Dr #13343 Austin, TX 78731).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy